Software major Infosys is a "stunning reminder" of what Indian talent, ingenuity and hard work can accomplish, UPA Chairperson Sonia Gandhi said today.
"You have shown to India and the world that an Indian company Cannot just be world class, but be ahead of the rest of the world", the Congress President said after inaugurating the company's Global Education Centre-II here.
She said the success of Infosys, India's second largest software exporter, should not be measured in Dollars alone, but in the difference it makes in transforming a society for the better.
Praising the Indian IT industry, Gandhi said the success of Infosys, Wipro, Tata Consultancy Services and other companies had changed the lives of millions of Indians and propelled the country's economy to a record-breaking growth.
Gandhi also spoke of the enabling environment created by the state government for the growth of Indian IT companies.
She recalled the "temples of modern India" established by former Prime Minister Pandit Jawaharlal Nehru and the groundwork laid down by her husband Rajiv Gandhi for the "revolution" in Communication and Information Technology.
Rajiv Gandhi faced "bitter political opposition" to his vision, not just in introduction of computers, but his greater challenge was on the "mindshift" of people in terms of accepting new ideas, she said.
Friday, November 6, 2009
Infosys Wipro in race for deals
Infosys Technologies, Wipro and HCL Technologies are among the software service providers that are laying foundation for the next round of multi-million dollar orders from the big US corporations, by pitching for low-value, but politically important US state governments’ orders.
Infosys, which counts JP Morgan and Morgan Stanley as clients for its services, bids for Arizona Public Service’s (APS) 400 positions, who work in its information-services department, and another 400 or so contractors to raise the staff strength for undisclosed amount.
Nine other US states, some from where politicians opposed offshoring work, are looking to outsource their healthcare operations worth over $2 billion, said Wipro chief strategy officer KR Lakshminarayana, and the company hopes to get a slice of these.
“The discussions are not about offshore outsourcing, but more about working with newer outsourcing vendors, who can deliver locally and keep the jobs here at lower rates,” said a senior executive at one of the Bangalore-based tech firms exploring this opportunity. Many US states such as Missouri, Virginia and Arizona, which are battling falling revenues amid the worst economic slump in their country since the 1930s, are attempting to reduce costs and at the same time want to increase employment opportunities for their citizens. So, they are including clauses such as recruitment of minimum number of staff from their states.
Indian companies, which were used to contracts of hundreds of million-dollars at one go, are bidding for these low-value orders since their traditional clients are cutting down on technology spending and at the same time provides visibility, which would be helpful in getting big orders when tech spending recovers.
“The marketing muscle that comes from such contracts is huge and working with the US state governments send out a signal of importance to other customers,” said Siddharth Pai, managing director of outsourcing advisory firm TPI’s India unit. “For the Indian IT companies this is not a core business, but it creates a halo effect,” he added.
While the global government IT outsourcing market is estimated to be around $100 billion, experts tracking the sector said the US state governments could outsource projects worth up to $5-6 billion this year. States, which in the past opposed the outsourcing of work to Indian companies by the likes of Microsoft and Citigroup, are now turning to the same Indian companies, as their mission now is in line with that of the companies cut costs.
Rodney Nelsestuen of US-based research firm TowerGroup, said state governments in the US are suffering from a reduction in tax revenue due to high unemployment and lower spending on taxable items by the US consumers. “Significant budget cuts are making it difficult for states to maintain the level of services that residents expect. Outsourcing has become an option that governments are looking at,” he added.
The orders from these state governments are for maintenance of records, accounts, healthcare and other administrative jobs, said a consulting firm engaged with a few governments.
Indian companies are not worried about the fact that they may be at a disadvantage to their US peers such as IBM and Hewlett-Packard, which are more familiar with the functioning of the local governments. “As long as you have the competency and ability to deliver what they want and from where they want, you are as competitive as your local peer,” said Wipro’s Mr Lakshminarayana. Wipro already has a $407-million deal from the state of Missouri for application, maintenance and development (AMD) and BPO work for the state’s healthcare division, which it bagged in December 2007.
“They always ask us how many local jobs will we create and that sometimes is an important factor,” he added. TCS, Wipro, Infosys and Cognizant are among a few vendors, who have already hired local citizens. TCS has hired 120 people for its centre in Cincinnati.
“The level of success that India-based outsourcers will have in the future rests on their ability to add local talent, their ability to be viewed as global service companies and not just India-centric, and how quickly they assimilate government requirements – something India-based companies should be good at given their outsourcing history on a global and multi-industry scale,” said Mr Nelsestuen.
Infosys, which counts JP Morgan and Morgan Stanley as clients for its services, bids for Arizona Public Service’s (APS) 400 positions, who work in its information-services department, and another 400 or so contractors to raise the staff strength for undisclosed amount.
Nine other US states, some from where politicians opposed offshoring work, are looking to outsource their healthcare operations worth over $2 billion, said Wipro chief strategy officer KR Lakshminarayana, and the company hopes to get a slice of these.
“The discussions are not about offshore outsourcing, but more about working with newer outsourcing vendors, who can deliver locally and keep the jobs here at lower rates,” said a senior executive at one of the Bangalore-based tech firms exploring this opportunity. Many US states such as Missouri, Virginia and Arizona, which are battling falling revenues amid the worst economic slump in their country since the 1930s, are attempting to reduce costs and at the same time want to increase employment opportunities for their citizens. So, they are including clauses such as recruitment of minimum number of staff from their states.
Indian companies, which were used to contracts of hundreds of million-dollars at one go, are bidding for these low-value orders since their traditional clients are cutting down on technology spending and at the same time provides visibility, which would be helpful in getting big orders when tech spending recovers.
“The marketing muscle that comes from such contracts is huge and working with the US state governments send out a signal of importance to other customers,” said Siddharth Pai, managing director of outsourcing advisory firm TPI’s India unit. “For the Indian IT companies this is not a core business, but it creates a halo effect,” he added.
While the global government IT outsourcing market is estimated to be around $100 billion, experts tracking the sector said the US state governments could outsource projects worth up to $5-6 billion this year. States, which in the past opposed the outsourcing of work to Indian companies by the likes of Microsoft and Citigroup, are now turning to the same Indian companies, as their mission now is in line with that of the companies cut costs.
Rodney Nelsestuen of US-based research firm TowerGroup, said state governments in the US are suffering from a reduction in tax revenue due to high unemployment and lower spending on taxable items by the US consumers. “Significant budget cuts are making it difficult for states to maintain the level of services that residents expect. Outsourcing has become an option that governments are looking at,” he added.
The orders from these state governments are for maintenance of records, accounts, healthcare and other administrative jobs, said a consulting firm engaged with a few governments.
Indian companies are not worried about the fact that they may be at a disadvantage to their US peers such as IBM and Hewlett-Packard, which are more familiar with the functioning of the local governments. “As long as you have the competency and ability to deliver what they want and from where they want, you are as competitive as your local peer,” said Wipro’s Mr Lakshminarayana. Wipro already has a $407-million deal from the state of Missouri for application, maintenance and development (AMD) and BPO work for the state’s healthcare division, which it bagged in December 2007.
“They always ask us how many local jobs will we create and that sometimes is an important factor,” he added. TCS, Wipro, Infosys and Cognizant are among a few vendors, who have already hired local citizens. TCS has hired 120 people for its centre in Cincinnati.
“The level of success that India-based outsourcers will have in the future rests on their ability to add local talent, their ability to be viewed as global service companies and not just India-centric, and how quickly they assimilate government requirements – something India-based companies should be good at given their outsourcing history on a global and multi-industry scale,” said Mr Nelsestuen.
Infosys Overhired
Infosys Technologies Ltd, India's second-ranked software exporter, said the business environment is challenging and clients are cautious in spending, although pressure for price cuts has eased.
The company, which employs more than 100,000 people, is not seeing any reason to accelerate hiring at this point of time due to the uncertain business environment, Chief Operating Officer Shibulal said.
" We are very honestly over-hired ," he said. "There is a very slight blip of activity, but there is nothing to tell me it (a recovery) is secular in nature."
Hopes of a pick-up in demand for outsourcing, which had been hit by the global downturn, increased after major Indian IT firms including Infosys beat street estimates in their April-June earnings and announced some large deals in the recent months.
But Infosys officials said that decision making by clients continued to be slow. "The situation is still quite challenging," S D Shibulal said. "If you look at our customers, they are not really seeing any increase on their revenue side. And because they are not seeing any increase on their revenue side, they will continue to be concerned."
The head of Nasscom, India's leading IT industry lobby, said signs of recovery in the United States were yet to translate into real business growth for outsourcing firms, though a pick-up was expected in the second half of the year.
Infosys Chief Executive S Gopalakrishnan said he expected technology spending by the company's clients to be flat in 2010 from the previous year. Ahead of the news, shares in the company valued at about $27 billion, closed up 0.9 per cent, underperforming a 1.5 per cent rise in the benchmark index. The company's shares have doubled so far in 2009, outperforming a 70 per cent rise in the broader market.
Large deals yet to come
Infosys has forecast its first annual revenue fall for the year to March 2010 on demand for fee cuts by its overseas clients. Most negotiations with clients on price cuts was over and the company was not seeing a second round of such talks, Shibulal said, but large deal flows were yet to resume.
"Overall, deals above $500 million which used to be there before the downturn, they have not reappeared in significant manner," he said. Infosys and local rivals Tata Consultancy Services and Wipro last month won IT services contracts from oil and gas major BP Plc.
Shibulal said Infosys' share of the contract was worth $116 million over five years.
The company, which employs more than 100,000 people, is not seeing any reason to accelerate hiring at this point of time due to the uncertain business environment, Chief Operating Officer Shibulal said.
" We are very honestly over-hired ," he said. "There is a very slight blip of activity, but there is nothing to tell me it (a recovery) is secular in nature."
Hopes of a pick-up in demand for outsourcing, which had been hit by the global downturn, increased after major Indian IT firms including Infosys beat street estimates in their April-June earnings and announced some large deals in the recent months.
But Infosys officials said that decision making by clients continued to be slow. "The situation is still quite challenging," S D Shibulal said. "If you look at our customers, they are not really seeing any increase on their revenue side. And because they are not seeing any increase on their revenue side, they will continue to be concerned."
The head of Nasscom, India's leading IT industry lobby, said signs of recovery in the United States were yet to translate into real business growth for outsourcing firms, though a pick-up was expected in the second half of the year.
Infosys Chief Executive S Gopalakrishnan said he expected technology spending by the company's clients to be flat in 2010 from the previous year. Ahead of the news, shares in the company valued at about $27 billion, closed up 0.9 per cent, underperforming a 1.5 per cent rise in the benchmark index. The company's shares have doubled so far in 2009, outperforming a 70 per cent rise in the broader market.
Large deals yet to come
Infosys has forecast its first annual revenue fall for the year to March 2010 on demand for fee cuts by its overseas clients. Most negotiations with clients on price cuts was over and the company was not seeing a second round of such talks, Shibulal said, but large deal flows were yet to resume.
"Overall, deals above $500 million which used to be there before the downturn, they have not reappeared in significant manner," he said. Infosys and local rivals Tata Consultancy Services and Wipro last month won IT services contracts from oil and gas major BP Plc.
Shibulal said Infosys' share of the contract was worth $116 million over five years.
Indian Outsourcing Workers stressed to the limit
The outsourcing industry has brought jobs and prosperity to India - but, asks Saritha Rai, at what cost to workers' well being?
The cheery, chatty voice at the other end of your customer care helpline may be a stressed-out, sleep-deprived and depressed twenty-something in Bangalore.
As many young people in India's outsourcing industry are beginning to discover, underneath the heady promise of an exciting job, a good paycheck and attractive career prospects lie long spells of night shifts, ruthless targets and the dreadful monotony of writing code or pacifying angry customers.
The outsourcing industry has long been hailed as a key driver to India's rise as a global economic power. Now, that growth is beginning to take its toll on its workers who labour for long hours in stressful work environments to meet tight deadlines for customers thousands of miles away.
Workers are suffering from obesity, sleep disorders, depression and broken relationships - problems which can lead to more serious conditions such as diabetes or heart disease. In a country where a public healthcare system is virtually non-existent, overworked outsourcing employees could present a health crisis in the making.
The troubles have worsened since the start of the global economic downturn last year. Employees are now particularly worried about job security. They watch anxiously as colleagues get axed from their jobs and their own salaries get slashed.
Karuna Baskar, director at 1to1help.net, a Bangalore-based counseling firm, says there is a recent rise in the number of workers coming in with mental issues like depression, bi-polar disorder and suicidal tendencies.
Many workers struggle to make the transition from the college campus to the office environment and find they cannot cope with the stress, says Aashu Calapa, executive vice president of human resources for outsourcing firm Firstsource Solutions. The industry loses a slice of its workers solely to work stress, he says.
Ash (not his real name), an employee with a multinational firm's captive outsourced unit in Bangalore, has just been discharged from a week's stay in the hospital. Ironically, he prides himself for being near-religious about eating correctly and getting adequate sleep and exercise.
But in the end, all it took was a schedule that went out-of-whack for a week for him to land up in the hospital with acute gastric problems. The doctors advised him to ease off alcohol and better manage work stress.
Ash, who has worked night shifts during his entire four-year career at the back office firm, believes he got away lightly.
His friends suffer from migraines, backaches, insomnia and anxiety attacks. The causes are a combination of long work hours, disrupted eating and sleeping schedules, a fondness for junk food and deadline pressure, he says.
Many outsourcing workers are in their early 20s, just out of college and in their first jobs, and often feel they are invincible. But partying, shopping and living a reckless life on new found economic freedom soon begin to take their toll.
During the weekends, to relieve a week's pressure at work and to keep up with peers, they often indulge in chain smoking and binge drinking.
Not everybody is tough enough to handle the pressure and the lifestyle. Along with health, the invariable casualty is family and relationships, says Baskar whose confidential counseling service sees a surfeit of 19- to 29-year-olds with issues like loneliness, relationship problems and marriage breakdowns.
Globalization and the outsourcing industry in particular have brought rapid and enormous changes in the culture of India cities such as Bangalore, Hyderabad and Pune. In the homes of outsourcing workers, clashes over the traditional system of arranged marriages and the working woman's domestic role are common.
The industry is concerned, says Firstsource's Calapa. Firstsource provides on-call counselors and quality checks on food served to workers - and is currently considering a proposal to offer workers options for their work hours and workdays.
Other companies are doing their bit too, providing counselors, doctors and nutritionists, as well as gym facilities and medical insurance. However, many young workers simply ignore the help available to them.
Outsourcing worker Ash looks back and rues that he entered the job market so young. He now thinks he would have liked to pursue graduate studies. But now he is in, he feels there is no quick exit from the outsourcing industry and wants to stay healthy and get ahead.
The cheery, chatty voice at the other end of your customer care helpline may be a stressed-out, sleep-deprived and depressed twenty-something in Bangalore.
As many young people in India's outsourcing industry are beginning to discover, underneath the heady promise of an exciting job, a good paycheck and attractive career prospects lie long spells of night shifts, ruthless targets and the dreadful monotony of writing code or pacifying angry customers.
The outsourcing industry has long been hailed as a key driver to India's rise as a global economic power. Now, that growth is beginning to take its toll on its workers who labour for long hours in stressful work environments to meet tight deadlines for customers thousands of miles away.
Workers are suffering from obesity, sleep disorders, depression and broken relationships - problems which can lead to more serious conditions such as diabetes or heart disease. In a country where a public healthcare system is virtually non-existent, overworked outsourcing employees could present a health crisis in the making.
The troubles have worsened since the start of the global economic downturn last year. Employees are now particularly worried about job security. They watch anxiously as colleagues get axed from their jobs and their own salaries get slashed.
Karuna Baskar, director at 1to1help.net, a Bangalore-based counseling firm, says there is a recent rise in the number of workers coming in with mental issues like depression, bi-polar disorder and suicidal tendencies.
Many workers struggle to make the transition from the college campus to the office environment and find they cannot cope with the stress, says Aashu Calapa, executive vice president of human resources for outsourcing firm Firstsource Solutions. The industry loses a slice of its workers solely to work stress, he says.
Ash (not his real name), an employee with a multinational firm's captive outsourced unit in Bangalore, has just been discharged from a week's stay in the hospital. Ironically, he prides himself for being near-religious about eating correctly and getting adequate sleep and exercise.
But in the end, all it took was a schedule that went out-of-whack for a week for him to land up in the hospital with acute gastric problems. The doctors advised him to ease off alcohol and better manage work stress.
Ash, who has worked night shifts during his entire four-year career at the back office firm, believes he got away lightly.
His friends suffer from migraines, backaches, insomnia and anxiety attacks. The causes are a combination of long work hours, disrupted eating and sleeping schedules, a fondness for junk food and deadline pressure, he says.
Many outsourcing workers are in their early 20s, just out of college and in their first jobs, and often feel they are invincible. But partying, shopping and living a reckless life on new found economic freedom soon begin to take their toll.
During the weekends, to relieve a week's pressure at work and to keep up with peers, they often indulge in chain smoking and binge drinking.
Not everybody is tough enough to handle the pressure and the lifestyle. Along with health, the invariable casualty is family and relationships, says Baskar whose confidential counseling service sees a surfeit of 19- to 29-year-olds with issues like loneliness, relationship problems and marriage breakdowns.
Globalization and the outsourcing industry in particular have brought rapid and enormous changes in the culture of India cities such as Bangalore, Hyderabad and Pune. In the homes of outsourcing workers, clashes over the traditional system of arranged marriages and the working woman's domestic role are common.
The industry is concerned, says Firstsource's Calapa. Firstsource provides on-call counselors and quality checks on food served to workers - and is currently considering a proposal to offer workers options for their work hours and workdays.
Other companies are doing their bit too, providing counselors, doctors and nutritionists, as well as gym facilities and medical insurance. However, many young workers simply ignore the help available to them.
Outsourcing worker Ash looks back and rues that he entered the job market so young. He now thinks he would have liked to pursue graduate studies. But now he is in, he feels there is no quick exit from the outsourcing industry and wants to stay healthy and get ahead.
Foreign Banks Cut Workforce in India
Foreign and private banks have been cutting down on their workforce in India, according to the profile of banks that Reserve Bank of India released on Wednesday.
The report on the key financial indicators of the bank shows how banks those were on a hiring spree until 2007-08, sacked people to contain costs and improve profitability.
In the case of foreign banks, some such as Standard Chartered, HSBC and ABN Amro have cut their workforce by a few hundred numbers, while private banks, such as ICICI Bank, reduced its workforce by almost 5,500 from 40,686 employees in 2007-08 to 34,597 in 2008-09.
The economic downturn that hit major financial institutions in the country in the past year also affected banks. With the rise in non-performing assets and reducing loan growth, banks were forced to implement a series of cost cutting measures, including trimming of workforce.
According to the report, banks like HDFC and Axis have, however, been recruiting people as their total number of employees has gone up year-on-year. The report that highlights business figures of all the scheduled commercial banks showed a rise in the employee force of all the nationalised banks. Reduced workforce reflected in higher number of business and profit per employee for all the major scheduled commercial banks.
The report on the key financial indicators of the bank shows how banks those were on a hiring spree until 2007-08, sacked people to contain costs and improve profitability.
In the case of foreign banks, some such as Standard Chartered, HSBC and ABN Amro have cut their workforce by a few hundred numbers, while private banks, such as ICICI Bank, reduced its workforce by almost 5,500 from 40,686 employees in 2007-08 to 34,597 in 2008-09.
The economic downturn that hit major financial institutions in the country in the past year also affected banks. With the rise in non-performing assets and reducing loan growth, banks were forced to implement a series of cost cutting measures, including trimming of workforce.
According to the report, banks like HDFC and Axis have, however, been recruiting people as their total number of employees has gone up year-on-year. The report that highlights business figures of all the scheduled commercial banks showed a rise in the employee force of all the nationalised banks. Reduced workforce reflected in higher number of business and profit per employee for all the major scheduled commercial banks.
Some Hiring Some Firing
The economic downturn may have led to heavy job losses in many sectors, but the situation perhaps isn't that gloomy when looking at all the industries together as an average of five companies expanded their workforce for every four cutting down on their staff size.
An analysis of regulatory disclosures about workforces made by companies in India shows that more than half of them hired employees- some in thousands and many in hundreds- even as many others pruned their employee-strength last fiscal.
Out of close to 450 companies for whom employee figures are available for the past two fiscals, the workforce grew for nearly 250 firms, according to an analysis of workforce details compiled by financial data provider Capitalline, which tracks these details from annual reports and other regulatory filings by the companies for their financials.
Together, these companies added more than 1.5 lakh employees during the latest financial year to their workforce, representing a growth of about 7 per cent from about 19.7 lakh in the previous fiscal.
However, this analysis does not take into account the changes in workforce in the current fiscal year which began in April 2009 for a majority of the companies and in January this year for some. There have been reports that many job losses have occurred in the current fiscal year also and these are not reflected in this analysis.
An analysis of regulatory disclosures about workforces made by companies in India shows that more than half of them hired employees- some in thousands and many in hundreds- even as many others pruned their employee-strength last fiscal.
Out of close to 450 companies for whom employee figures are available for the past two fiscals, the workforce grew for nearly 250 firms, according to an analysis of workforce details compiled by financial data provider Capitalline, which tracks these details from annual reports and other regulatory filings by the companies for their financials.
Together, these companies added more than 1.5 lakh employees during the latest financial year to their workforce, representing a growth of about 7 per cent from about 19.7 lakh in the previous fiscal.
However, this analysis does not take into account the changes in workforce in the current fiscal year which began in April 2009 for a majority of the companies and in January this year for some. There have been reports that many job losses have occurred in the current fiscal year also and these are not reflected in this analysis.
Hiring tools for Firing
With a dip in recruitments in the face of economic slowdown, skill assessment tools have now assumed a new and more ‘structured’ role — to help companies internally gauge the capabilities of an existing employee and decide whether he should be trained further, promoted or sacked.
Though the use of these tools for recruitment purposes has taken a back seat now, their demand for internal assessment tests has gone up, said Madan Padaki, CEO of MeriTrac Services. “The ball is now in the employer’s court. He has more choices as the availability of talent in the marketplace is more,” he said.
Skill assessment solution providers are witnessing a 20 to 25 per cent increase in demand from employers for assessing their workforce despite the fact that many of them have become leaner during the downturn, said R Kannan, CEO of Assess People.
“MertiTrac has been handling 90,000-125,000 assessments a month for the past two years. The firm has noticed a sharp rise in enquiries from IT/ITeS, BFSI and retail companies during the past six months. From around 10 enquiries in a quarter, a year ago, MeritTrac has received 25 enquiries for internal assessments each during the last two quarters,” said Padaki.
“Looking at the nature of questions framed for assessment tests, it is evident that at least 25 per cent of them were used to find non-performers, which could be used for downsizing purposes. This trend started only post-October last year,” said Padaki.
Almost 60 per cent of the demand is from IT and ITeS companies.
Organisations are focusing on three areas — effectiveness of training, a framework to determine employee retention and promotion and mapping their career path.
Though the use of these tools for recruitment purposes has taken a back seat now, their demand for internal assessment tests has gone up, said Madan Padaki, CEO of MeriTrac Services. “The ball is now in the employer’s court. He has more choices as the availability of talent in the marketplace is more,” he said.
Skill assessment solution providers are witnessing a 20 to 25 per cent increase in demand from employers for assessing their workforce despite the fact that many of them have become leaner during the downturn, said R Kannan, CEO of Assess People.
“MertiTrac has been handling 90,000-125,000 assessments a month for the past two years. The firm has noticed a sharp rise in enquiries from IT/ITeS, BFSI and retail companies during the past six months. From around 10 enquiries in a quarter, a year ago, MeritTrac has received 25 enquiries for internal assessments each during the last two quarters,” said Padaki.
“Looking at the nature of questions framed for assessment tests, it is evident that at least 25 per cent of them were used to find non-performers, which could be used for downsizing purposes. This trend started only post-October last year,” said Padaki.
Almost 60 per cent of the demand is from IT and ITeS companies.
Organisations are focusing on three areas — effectiveness of training, a framework to determine employee retention and promotion and mapping their career path.
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