NEW DELHI: Software companies, led by Infosys Technologies and Tata Consultancy Services, are set to report higher revenues for the December quarter as firms such as British Petroleum increased outsourcing, but a stronger rupee and higher wages could reduce profitability, say analysts. Although profitability may fall, industry may cheer the revival of order flow after more than four quarters of uncertainty on new businesses as companies in the West grappled with recession and credit crisis. Revenues may rise as much as 4% on quarter, some analysts say.

“The macro situation has improved. The order book is better now. Companies might outperform vis-a-vis guidance,’’ said Harit Shah, research analyst at Karvy Stock Broking. The $60-billion Indian IT sector that depends on the US and Europe for most of its revenues, has been facing tough business conditions for more than a year as their clients such as Citigroup and General Electric were cutting costs as the credit crisis reduced demand. But the situation has improved in the past few months with steady flow of orders as developed economies emerged out of recession. But the appreciation of the rupee against the US dollar, would reduce profitability.

“We are seeing stability and an improvement in demand that we had talked about the last quarter,’’ said Suresh Vaswani, joint CEO, AT Wipro Technologies. The rupee’s rise from 49-50 levels in Q2 to 46-47 levels in the third quarter will impact margins. For every 1% strengthening in rupee, margin impact can be up to 50 bps in large companies, analysts said.

The rupee has been one of the best performing currencies in the region in the December quarter as global funds poured money into India expecting a strong economic growth. The quarter saw deals like British Petroleum global vendor consolidation contract worth over $2 billion shared among others by TCS and Infosys. Also, implementation of software packages such as SAP and Oracle which were onsite heavy are now about 60% offshore. IT companies like HCL Technologies have gained from this shift and HCL’s buyout of Axon helped.

The revival of order flow has also brought in higher costs for companies as they paid more wages, in some cases as much as 11% more, to retain talent to execute orders. And companies could not raise the fees they charged for services as they had to compete aggressively for new orders. “There will be a margin impact of about 25 bps due to salary hikes and variable payout,” said Shashi Bhushan, senior research analyst at Prabhudas Lilladher. “Pricing has been muted with a positive bias that is not too bad for this year,”he said.

The revival of businesses may ensure continued order flows, but may not necessarily lead to rising profitability as the currency movements may be adverse. “Margins are not sustainable as the rupee is strengthening,” Bank of America-Merrill Lynch wrote in a report. BoA-ML sees rupee/dollar at 45 at March end and at Rs 43 at end December 2010 and this will have a negative impact on margins in coming quarters.

Wages will climb up even as pricing will be under pressure. Discretionary sales and marketing spends will also move up.

Indian IT Sector the New Reality 2010

NEW DELHI: India’s $60-billion technology services industry may have hoped for a rebound in 2010 after gloomy 2009, but days into the New Year,the initial optimism is fast wearing thin.

Industry officials, analysts and other experts believe that India’s IT sector, a habitual growth monster until the crisis period last year, is unlikely to return to the ‘business as usual’ situation that existed before the crisis and will have to soon recalibrate itself to a new reality and new growth strategies.

The US and European markets, which account for about 80% of Indian software exports, are yet to show signs of a pickup in demand for outsourcing that was expected in the run-up to New Year. Taking note, industry lobby group Nasscom said it does not see any immediate upward revision in the exports growth target, which it had pegged to an all-time low of 4-7% in mid-2009.

“It’s a demand environment that appears permanently damaged,’’ said Vineet Nayar, CEO, HCL Technologies. Other business services providers like Infosys Technologies, Wipro Technologies and Genpact share the same sentiment.

After a compounded growth of over 30% since the 2003-04 dotcom bust, software export growth fell to 16.3% at $46 billion last fiscal against 27% at $40 billion in 2007-08. Last year saw Indian companies embracing survival strategies, moving to fixed costs and bundling software services with back-office operations and remote infrastructure management, to retain customers and fuel growth.

HCL’s Nayar calls it coping with a new ‘normal’ where, “we will see lower ‘normal’ levels of expenditure, lower volumes, hard costs, lower margins and lower annual increases”.

Besides tough global headwinds, Indian providers are also up against a stronger rupee that will erode margins. A Bank of America-Merrill Lynch (BoA-ML) tech sector report expects the Indian currency, which has appreciated about 4% vis-à-vis the dollar in the last quarter, to strengthen further over the next few quarters at Rs 45 by March-end and Rs 43 by December 2010.

That is bad news for Indian providers, already coping with higher costs due to wage hikes and increased sales and marketing spends.

“Budgets could remain flat for sometime,” says Suresh Vaswani, joint CEO, Wipro Technologies adding that customers continue to demand more for less.

BoA-ML also notes that Indian majors will face stiffer competition from global vendors. New competitors such as Dell, which bought out Perot Systems in September 2009 to strengthen its services offering, are beginning to turn the heat on Indian IT. Dell, for instance, plans to target $20-50 million contracts, the sweet spot for Indian technology majors.

Others such as IBM, Accenture and HP now have strong low-cost service delivery options. Their deeper domain expertise also gives these firms another edge over Indian providers.

And Indian tech companies may be among the few sectors that see little hope in\ the recovery gathering pace. In any case, these companies don’t see a return to the giddy business growth of yesteryears. To corroborate this, HCL’s Nayar points to data from S&P 500 companies.

An analysis shows that 75% of S&P 500 companies recorded a negative growth in the June 2009 quarter. Though the situation is expected to reverse by this June, only 24% companies are expected to grow more than 10% from the year before compared to 50% of them in 2008.

“Clearly, we are looking at a market of different shape and size ahead,” says Mr Nayar. Increasing costs are another worry. The BoA-ML report sees wages and marketing spends climbing as companies target new service lines, markets and geographies.

So how will companies counter the likely stresses and strains of 2010?

Companies will have to evolve new business models to grow in a tough market environment, says Nasscom president Som Mittal. Wipro, for instance, sees new business coming from adoption of cloud computing, green and collaboration technologies. The company is also eyeing more business from the Indian and Middle East markets.

“Customers are not looking at just any vendor but also transformation partners who have their skin in the game,’’ says Mr Vaswani. Infosys, meanwhile, is ramping up its sales force and adding practice and product specialists to its ranks.
BoA-ML recommends that to cope with the new market dynamics, companies may require more locals onsite, better system integration skills, more contracts on pricing models like `gain sharing’ (pricing linked to revenue), automation for infrastructure services and so on.

“The way forward is disruptive innovation,” says Mr Nayar, adding that competing with established leaders in their business models can only bring incremental growth.

“Global CIOs today are not looking for technology solutions. They are looking for business solutions. So from offering new delivery models such as pay per use to taking over entire IT infrastructure of the client to large multi-year SAP implementations, we are doing it all.’’

Whatever the strategy, the beginning of 2010 is not different from that of 2009 — uncertainty dominating the minds of company heads, rather than the cautious optimism they were predicting in December.

“Countries and companies still have job losses to think about. If job losses keep rising, it’s a problem,’’ says Pramod Bhasin, president & CEO, Genpact.

No Engineer Good for Infy Prize This Year

New Delhi: India churns out around seven lakh engineers every year. And yet how many of them are actually good enough to win some of the prestigious domestic and global awards? The issue has come to the forefront with Infosys Technologies reportedly having failed to find a worthy candidate for its Infosys Engineering Science Prize 2009.

The company has decided not to give the prize in that category to anyone this year. Infosys' Chief Operating Officer (COO), SD Shibulal, told that there were 34 nominees for the engineering and computer science prize but even after relaxing the age limit to 55 years, the jury could not find anyone who met all the criteria of the Infosys Prize. So, the jury took the unanimous decision to not award the prize for the engineering sciences discipline this year.

Infosys Science Foundation is a not-for-profit trust set up by Infosys Technologies. The company has named three scientists and two academic experts as winners of Infosys Prize 2009 for outstanding contributions to scientific research.

The winner in physical sciences is Thanu Padmanabhan of Inter-University Centre for Astronomy and Astrophyics, Pune, in recognition of his contribution to a deeper understanding of Einstein's theory of gravity in the context of thermodynamics. For mathematical sciences, Ashoke Sen of Harish Chandra Research Institute at Allahabad was given the prize in recognition for his contributions to mathematical physics. For life sciences, K VijayRaghavan of National Centre of Biological Sciences in Bangalore got the award.

The winner in the social sciences and economics category is Abhijit Vinayak Banerjee of Massachusetts Institute of Technology for his contributions to the economic theory of development. Upinder Singh of the University of Delhi won an award for her contributions as an outstanding historian of ancient and early medieval India.

Party Time at Infosys

Say cheers to this! IT behemoth Infosys has reintroduced binge benefit to its 100,000 employees, entitling them to a fixed quarterly allowance to take time out for recreation.

The company had withdrawn this perk six months ago in the wake of the economic meltdown and stagnation of its business.

There is now buzz in the campus that Infy may soon reintroduce other incentives such as interest-free home loans to needy employees, car loans and other giveaways.

The news comes close on the heels of the IT bellwether revising its full-year revenue guidance upwards and is aimed at boosting staff morale.

Nandita Gurjar, senior VP and group head of HR at Infosys, confirmed the news.

“Yes, we have reintroduced this particular scheme. This was put on hold due to economic downturn. Under this scheme, the company pays Rs 300 per person every quarter as party incentive. All employees will get this benefit,” Gurjar said.

Infoscians say the sop marks a return to good times both for the company and for the employees located at around 50 offices across the globe.

The party incentive comes as the icing on top of an across-the-board salary hike and promotions announced earlier this month. Offshore salaries have risen by 8 per cent while onsite remunerations have gone up 2 per cent.

For quarter ending September 30, Infosys reported a rise in net profit by 7.5 per cent on a year-on-year basis at Rs 1,540 crore and 3 per cent revenues growth at Rs 5,418 crore, beating street expectations.

Capgemini to Up Head Count in India

Outsourcing firm Capgemini is all set to increase its India headcount with the opening of a new business information centre in Bangalore, according to a report in a business daily.

The Bangalore centre will take the company's India headcount beyond 21,000, an increase from its employee strength of 20,000 in home country France.

According to the company, the new centre in Bangalore would start with a workforce of 1,000, which would scale up to 3,000 in about 18 months.

Paul Nannetti, general manager of Capgemini's global business information service line, said, "Bangalore provides plenty of application and technical skills in information management." He added, "The company can scale-up there much more quickly than in onshore locations."

India is among the most attractive outsourcing destination for global MNCs including IBM, Accenture and Microsoft, giving tough competition to domestic players TCS, Wipro and Infosys. The country offers large pool of skilled and low-cost talent for business information management services that help companies improve their collection, use and analysis of data.

Infy to up sales staff

Infosys, the country’s second-largest information technology services exporter, plans to increase its sales and client services headcount by almost 50 per cent by the end of this financial year, most of which will happen in Europe.

“We are going to add another 100-200 people worldwide in sales and client services by the end of this fiscal on a base of 500. This doubling is in line with our interest in Europe,” said Subhash Dhar, senior vice-president, Infosys Technologies. The headcount increase could happen for sales people in infrastructure and applications services.

Moreover, the company sees its communication, media and entertainment segment to be a cash flow driver. It currently gets around 18 per cent of its overall revenues from this area, up from single-digit in 2002-03. Infosys is bullish about this segment, as many of its customers are restarting their capital expenditure on networks, which usually accounts for half of a company’s total expenditure.

“The spend had slowed down in the last one year. But handheld devices are now driving more traffic. In the media and entertainment space, we are seeing greater activity in digital media and not conventional media,” added Dhar.

He expects budgets to be better next year, too, compared with this year. “We are servicing almost 25 clients in this space and are always in talks with 10-15 more. Usually, we sign one big client per quarter and two or three small clients,” he said.

The non-US revenue is greater than the US revenue for Infosys’ communication, media and entertainment vertical. And, though India does not figure in the top countries’ list, the IT major is seeing new business coming from within India.

Infosys BPO to acquire US co McCamish for initial $38 mn

IT bellwether Infosys Technologies on Thursday said its subsidiary Infosys BPO will acquire US-based McCamish Systems for an initial payment of $38 million (about Rs 176.6 crore).

Infosys BPO has signed a definitive agreement to acquire all the outstanding interests of McCamish Systems LLC, Infosys Tech said in a filing to the Bombay Stock Exchange.

"The upfront consideration for the deal is $38 million, with up to an additional $20 million payable to the sellers if McCamish Systems achieves certain financial targets in the future," the company added.

The acquisition is expected to be completed later this year.

"We look forward to this combination with McCamish, and welcome an exceptional group of professionals with strong skill sets to the Infosys family who will enrich our service capabilities in the USA," Infosys BPO CEO & MD Amitabh Chaudhry said.

The acquisitions is expected to enhance Infosys' capability to provide complete business solutions for insurance and financial industries.

"Infosys BPO has in-depth knowledge of the insurance and financial services sector, and this deal reinforces our relationship position in providing business platform services," Chaudhry said.

The combination is likely to enable McCamish to serve larger portfolio of transactions for clients and expand into global markets.

Shares of Infosys Technologies were trading at Rs 2,336 on the BSE, up 1.18 per cent from its previous close.

infosys ahead of the world sonia gandi

Software major Infosys is a "stunning reminder" of what Indian talent, ingenuity and hard work can accomplish, UPA Chairperson Sonia Gandhi said today.

"You have shown to India and the world that an Indian company Cannot just be world class, but be ahead of the rest of the world", the Congress President said after inaugurating the company's Global Education Centre-II here.

She said the success of Infosys, India's second largest software exporter, should not be measured in Dollars alone, but in the difference it makes in transforming a society for the better.

Praising the Indian IT industry, Gandhi said the success of Infosys, Wipro, Tata Consultancy Services and other companies had changed the lives of millions of Indians and propelled the country's economy to a record-breaking growth.

Gandhi also spoke of the enabling environment created by the state government for the growth of Indian IT companies.

She recalled the "temples of modern India" established by former Prime Minister Pandit Jawaharlal Nehru and the groundwork laid down by her husband Rajiv Gandhi for the "revolution" in Communication and Information Technology.

Rajiv Gandhi faced "bitter political opposition" to his vision, not just in introduction of computers, but his greater challenge was on the "mindshift" of people in terms of accepting new ideas, she said.